About Flex Touch
This requires Motorola Flex 6.3 with the 2020.2.2 or later release. The Flex Touch(R) app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone...
This requires Motorola Flex 6.3 with the 2020.2.2 or later release. The Flex Touch(R) app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone or tablet. Personnel with the proper credentials can use Flex Touch to monitor their agency’s calls from anywhere and at any time from the convenience of a mobile device. Flex Touch allows personnel to search their agency database for names, property, vehicles, and incidents from a mobile device. Personnel can also view Flex Involvements(R) related to any record. In addition, the module helps promote officer safety by displaying records with warrants or alert warnings. The user-friendly design makes it easy for personnel to quickly learn how to navigate the app. Flex Touch allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. Calls are organized by unit status, providing a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When a user has been assigned to a call, that information is displayed prominently. In addition to accessing information, Touch allows first responders to more efficiently complete their work. Users can view call comments and enter their own comments from their mobile device. Using Touch, users can quickly add photos or documents from their mobile device to a record or to a report. Flex Touch requires that the agency uses Motorola Flex and has already purchased the Flex Touch module.
Version History - Fixed errors caused by special characters in radio logs - Fixed "on behalf of" not appearing on comments in Touch - AVL Icon is now hidden if AVL is disabled *Available for Flex versions 2024.4+, reach out to support for an updated Touch webapp (APPS-6254) 1.25.0 10/09/2025 - Updated login error messages for better clarity - Fixed a bug causing unexpected logouts. - Motorola Unified Identity login support* *Flex Server 2025.3+ required 1.24.0 07/17/2025 Bug Fixes: - PDFs can now be opened correctly within the Touch App. - Resolved issue of AVL toggle turning off when iOS or Android device is inactive. - Issues with filtering by agency (only filtering by the primary agency) have been resolved. Enhancements/Tasks: - Warnings will now appear when the session timeout value is blank or invalid. 1.23.2 05/30/2025 Bug Fixes: - PDFs can now be opened correctly within the Touch App. - Resolved issue of AVL toggle turning off when iOS or Android device is inactive. - Issues with filtering by agency (only filtering by the primary agency) have been resolved. Enhancements/Tasks: - Warnings will now appear when the session timeout value is blank or invalid. 1.23.1 05/22/2025 Bug Fixes: - PDFs can now be opened correctly within the Touch App. - Resolved issue of AVL toggle turning off when iOS or Android device is inactive. - Issues with filtering by agency (only filtering by the primary agency) have been resolved. Enhancements/Tasks: - Warnings will now appear when the session timeout value is blank or invalid. 1.23.0 05/20/2025 Announcing the highly anticipated release of AVL for Flex Touch! - View touch device location in Flex Mobile & CAD Map (2024.1+) - Administrators can enforce AVL location data in app via adminutil (2025.2+) - Minor bug fixes with gallery photo uploads - Fix for unit status dropdown issue in version 1.22.0 - Fixed bug that prevented iOS 18 devices from making phone calls from app 1.22.2 05/07/2025 Announcing the highly anticipated release of AVL for Flex Touch! - View touch device location in Flex Mobile & CAD Map (2024.1+) - Administrators can enforce AVL location data in app via adminutil (2025.2+) - Minor bug fixes with gallery photo uploads - Fix for unit status dropdown issue in version 1.22.0 1.22.1 04/11/2025 Announcing the highly anticipated release of AVL for Flex Touch! - View touch device location in Flex Mobile & CAD Map (2024.1+) - Administrators can enforce AVL location data in app via adminutil (2025.2+) - Minor bug fixes with gallery photo uploads 1.22.0 04/10/2025 - Added ability to search by name number on names search screen - Added ability to create an urgent comment for a CAD call from Touch - Added Concurrent Login Control* - Minor UI Refinements We're also finishing up work on AVL for Touch Devices! You'll see that update in the app store for our next update! *This is available in 2025.2 and some earlier versions of Flex via hotfix, reach out to support to see if your installation is compatible (APPS-6037) 1.21.0 03/31/2025 - Added a new header for consistent look and feel - Enabled Discipline Specific CAD comments * - Enabled links to be clicked on and opened in a web browser within CAD comments - One-click access to Smart911 Profiles from CAD Comments if Smart911 is used by your agency. - Better visualization of CAD comments marked as "Urgent" * Items marked with a * require an updated Flex Touch webapp greater or equal to the versions listed below: 2024.2.15.1970, 2024.3.15.2178, 2024.4.15.2355, 2025.1.15.9466. 1.20.0 02/06/2025 Features: - State Return & ANI/ALI data attached to calls will now appear in Touch if user has appropriate permissions - Auto-scroll feature: Added the ability to control scrolling for calls comments - Improved behavior for changing the current server during the login flow. Fixes: - Fixed behavior that was causing some comments to occupy two lines instead of one. - Resolved an issue that was preventing in-app notifications from appearing when a user was unassigned from a call. - Corrected a bug that was changing the unit's zone after a call was cleared using the Touch app. Improvements: - Minor UI improvements on the search screen. - General app stability enhancements. 1.19.0 10/15/2024 - Support for new Flex Login (TOTP Authentication) - Minor UI Refinements Bug Fixes: - Improved Comments Stability: Fixed an issue where expanded comments would shrink after a period of time. - Comment Row Line Updates: Resolved a bug where comment row lines were not updating correctly. - Prevented notifications from appearing when user is disconnected 1.18.0 08/13/2024 - Added Time-based One-Time Password (TOTP) sign in to Touch if activated on the Flex Server. - Fixed a bug where deceased individuals' ages continued to increase every year when viewing their name record. - Improvements to the security and stability of the system. Note: The Time-based One-Time Password (TOTP) feature require Flex Server 2024.3 or later and the feature to be activated on the Flex Server. 1.17.0 07/09/2024 - Enhancement of error detection and reporting. 1.15.3 02/08/2024 - Enhancement of error detection and reporting. 1.15.2 01/25/2024 - Enhancement of error detection and reporting. 1.15.1 01/17/2024 - Introduced the Advanced Units Filter capability, which allows users to filter through multiple agencies, zones and call types - Enhanced and simplified the ability to save and rename call and units filter settings - Fixed a bug that prevented status changes for some users - Improved the readability of phone numbers in the call dialog - Improvements to the security and stability of the system Note: Unit Filtering by Zones requires the Flex Server to be on version 2023.4+ 1.15.0 12/04/2023 - Fix formatting issues on Call Comments 1.14.1 10/24/2023 Announcing Integration with the Motorola 10-21 app! If the 10-21 app is installed on the device, clicking a phone number in Touch will be prompt the user to dial via the 10-21 app! No more cutting and pasting or needing to remember phone numbers! Other Improvements: - Fixed font color issue in the dark mode for certain areas within the app - Minor stability improvements 1.14.0 10/18/2023 - Introduction of the Advanced Call Filter capability, which enables incident filtering through multiple agencies, zones and call types - Fix for unresponsive app behavior while navigating in the involvements screen - Fix for unit's status selection - Overall security and stability improvements Note: Zones Call Filtering requires the Flex Server to be on version 2023.4+ 1.13.1 09/28/2023 - Introduction of the Advanced Call Filter capability, which enables incident filtering through multiple agencies, zones and call types - Fix for unresponsive app behavior while navigating in the involvements screen - Overall security and stability improvements Note: Zones Call Filtering requires the Flex Server to be on version 2023.4+ 1.13.0 09/25/2023 - Updated background and text colors to increase readability in both light and dark mode - Fix loading more than 20 items in Call’s incident and Call’s History - Fix crash which occurred when opening Search Screen for the first time - Updated libraries 1.12.0 07/31/2023 Fixed issue with incident searching 1.11.1 06/13/2023 - Fixed issue with scrolling behavior on the Calls and Incidents screen - Fixed issue with unit status time on smaller screen devices - Improved typeahead suggestions - Fixed problem that caused Radio logs history to have extra white space - Renamed the “My incidents” tab to “Incidents” - Minor UI improvements - Fixed a problem with in-app notifications that caused some notifications to be lost 1.11.0 06/05/2023 - Introduction of a unique identifier for each Touch installation as required for CJIS Audit Compliance - New monitoring tool that will allow faster error detection and correction - Updated Motorola Solutions logo - General application stability improvements - Bug fixes: - Resolved password authentication bugs - Adjustments on messages for failure login attempts 1.10.0 04/21/2023
Previous Versions
Here you can find the changelog of Flex Touch since it was posted on our website on 2016-12-22 16:55:27.
The latest version is 1.25.0 and it was updated on 2026-10-17 11:51:56. See below the changes in each version.
Flex Touch version 1.25.0
Updated At: 2026-10-14
Changes: Version History - Fixed errors caused by special characters in radio logs
- Fixed "on behalf of" not appearing on comments in Touch
- AVL Icon is now hidden if AVL is disabled
*Available for Flex versions 2024.4+, reach out to support for an updated Touch webapp (APPS-6254) 1.25.0 10/09/2025 - Updated login error messages for better clarity
- Fixed a bug causing unexpected logouts.
- Motorola Unified Identity login support*
*Flex Server 2025.3+ required 1.24.0 07/17/2025 Bug Fixes:
- PDFs can now be opened correctly within the Touch App.
- Resolved issue of AVL toggle turning off when iOS or Android device is inactive.
- Issues with filtering by agency (only filtering by the primary agency) have been resolved.
Enhancements/Tasks:
- Warnings will now appear when the session timeout value is blank or invalid. 1.23.2 05/30/2025 Bug Fixes:
- PDFs can now be opened correctly within the Touch App.
- Resolved issue of AVL toggle turning off when iOS or Android device is inactive.
- Issues with filtering by agency (only filtering by the primary agency) have been resolved.
Enhancements/Tasks:
- Warnings will now appear when the session timeout value is blank or invalid. 1.23.1 05/22/2025 Bug Fixes:
- PDFs can now be opened correctly within the Touch App.
- Resolved issue of AVL toggle turning off when iOS or Android device is inactive.
- Issues with filtering by agency (only filtering by the primary agency) have been resolved.
Enhancements/Tasks:
- Warnings will now appear when the session timeout value is blank or invalid. 1.23.0 05/20/2025 Announcing the highly anticipated release of AVL for Flex Touch!
- View touch device location in Flex Mobile & CAD Map (2024.1+)
- Administrators can enforce AVL location data in app via adminutil (2025.2+)
- Minor bug fixes with gallery photo uploads
- Fix for unit status dropdown issue in version 1.22.0
- Fixed bug that prevented iOS 18 devices from making phone calls from app 1.22.2 05/07/2025 Announcing the highly anticipated release of AVL for Flex Touch!
- View touch device location in Flex Mobile & CAD Map (2024.1+)
- Administrators can enforce AVL location data in app via adminutil (2025.2+)
- Minor bug fixes with gallery photo uploads
- Fix for unit status dropdown issue in version 1.22.0 1.22.1 04/11/2025 Announcing the highly anticipated release of AVL for Flex Touch!
- View touch device location in Flex Mobile & CAD Map (2024.1+)
- Administrators can enforce AVL location data in app via adminutil (2025.2+)
- Minor bug fixes with gallery photo uploads 1.22.0 04/10/2025 - Added ability to search by name number on names search screen
- Added ability to create an urgent comment for a CAD call from Touch
- Added Concurrent Login Control*
- Minor UI Refinements
We're also finishing up work on AVL for Touch Devices! You'll see that update in the app store for our next update!
*This is available in 2025.2 and some earlier versions of Flex via hotfix, reach out to support to see if your installation is compatible (APPS-6037) 1.21.0 03/31/2025 - Added a new header for consistent look and feel
- Enabled Discipline Specific CAD comments *
- Enabled links to be clicked on and opened in a web browser within CAD comments
- One-click access to Smart911 Profiles from CAD Comments if Smart911 is used by your agency.
- Better visualization of CAD comments marked as "Urgent" *
Items marked with a * require an updated Flex Touch webapp greater or equal to the versions listed below: 2024.2.15.1970, 2024.3.15.2178, 2024.4.15.2355, 2025.1.15.9466. 1.20.0 02/06/2025 Features:
- State Return & ANI/ALI data attached to calls will now appear in Touch if user has appropriate permissions
- Auto-scroll feature: Added the ability to control scrolling for calls comments
- Improved behavior for changing the current server during the login flow.
Fixes:
- Fixed behavior that was causing some comments to occupy two lines instead of one.
- Resolved an issue that was preventing in-app notifications from appearing when a user was unassigned from a call.
- Corrected a bug that was changing the unit's zone after a call was cleared using the Touch app.
Improvements:
- Minor UI improvements on the search screen.
- General app stability enhancements. 1.19.0 10/15/2024 - Support for new Flex Login (TOTP Authentication)
- Minor UI Refinements
Bug Fixes:
- Improved Comments Stability: Fixed an issue where expanded comments would shrink after a period of time.
- Comment Row Line Updates: Resolved a bug where comment row lines were not updating correctly.
- Prevented notifications from appearing when user is disconnected 1.18.0 08/13/2024 - Added Time-based One-Time Password (TOTP) sign in to Touch if activated on the Flex Server.
- Fixed a bug where deceased individuals' ages continued to increase every year when viewing their name record.
- Improvements to the security and stability of the system.
Note: The Time-based One-Time Password (TOTP) feature require Flex Server 2024.3 or later and the feature to be activated on the Flex Server. 1.17.0 07/09/2024 - Enhancement of error detection and reporting. 1.15.3 02/08/2024 - Enhancement of error detection and reporting. 1.15.2 01/25/2024 - Enhancement of error detection and reporting. 1.15.1 01/17/2024 - Introduced the Advanced Units Filter capability, which allows users to filter through multiple agencies, zones and call types
- Enhanced and simplified the ability to save and rename call and units filter settings
- Fixed a bug that prevented status changes for some users
- Improved the readability of phone numbers in the call dialog
- Improvements to the security and stability of the system
Note: Unit Filtering by Zones requires the Flex Server to be on version 2023.4+ 1.15.0 12/04/2023 - Fix formatting issues on Call Comments 1.14.1 10/24/2023 Announcing Integration with the Motorola 10-21 app! If the 10-21 app is installed on the device, clicking a phone number in Touch will be prompt the user to dial via the 10-21 app! No more cutting and pasting or needing to remember phone numbers!
Other Improvements:
- Fixed font color issue in the dark mode for certain areas within the app
- Minor stability improvements 1.14.0 10/18/2023 - Introduction of the Advanced Call Filter capability, which enables incident filtering through multiple agencies, zones and call types
- Fix for unresponsive app behavior while navigating in the involvements screen
- Fix for unit's status selection
- Overall security and stability improvements
Note: Zones Call Filtering requires the Flex Server to be on version 2023.4+ 1.13.1 09/28/2023 - Introduction of the Advanced Call Filter capability, which enables incident filtering through multiple agencies, zones and call types
- Fix for unresponsive app behavior while navigating in the involvements screen
- Overall security and stability improvements
Note: Zones Call Filtering requires the Flex Server to be on version 2023.4+ 1.13.0 09/25/2023 - Updated background and text colors to increase readability in both light and dark mode
- Fix loading more than 20 items in Call’s incident and Call’s History
- Fix crash which occurred when opening Search Screen for the first time
- Updated libraries 1.12.0 07/31/2023 Fixed issue with incident searching 1.11.1 06/13/2023 - Fixed issue with scrolling behavior on the Calls and Incidents screen
- Fixed issue with unit status time on smaller screen devices
- Improved typeahead suggestions
- Fixed problem that caused Radio logs history to have extra white space
- Renamed the “My incidents” tab to “Incidents”
- Minor UI improvements
- Fixed a problem with in-app notifications that caused some notifications to be lost 1.11.0 06/05/2023 - Introduction of a unique identifier for each Touch installation as required for CJIS Audit Compliance
- New monitoring tool that will allow faster error detection and correction
- Updated Motorola Solutions logo
- General application stability improvements
- Bug fixes:
- Resolved password authentication bugs
- Adjustments on messages for failure login attempts 1.10.0 04/21/2023
Flex Touch version 1.25.0
Updated At: 2025-10-09
Changes: - Fixed errors caused by special characters in radio logs
- Fixed "on behalf of" not appearing on comments in Touch
- AVL Icon is now hidden if AVL is disabled
*Available for Flex versions 2024.4+, reach out to support for an updated Touch webapp (APPS-6254)
Flex Touch version 1.24.0
Updated At: 2025-07-17
Changes: Jul 17, 2025
Version 1.24.0
- Updated login error messages for better clarity
- Fixed a bug causing unexpected logouts.
- Motorola Unified Identity login support*
*Flex Server 2025.3+ required
Flex Touch version 1.23.2
Updated At: 2025-05-30
Changes: May 30, 2025
Version 1.23.2
Bug Fixes:
- PDFs can now be opened correctly within the Touch App.
- Resolved issue of AVL toggle turning off when iOS or Android device is inactive.
- Issues with filtering by agency (only filtering by the primary agency) have been resolved.
Enhancements/Tasks:
- Warnings will now appear when the session timeout value is blank or invalid.
Flex Touch version 1.22.2
Updated At: 2025-05-07
Changes: May 7, 2025
Version 1.22.2
Announcing the highly anticipated release of AVL for Flex Touch!
- View touch device location in Flex Mobile & CAD Map (2024.1+)
- Administrators can enforce AVL location data in app via adminutil (2025.2+)
- Minor bug fixes with gallery photo uploads
- Fix for unit status dropdown issue in version 1.22.0
- Fixed bug that prevented iOS 18 devices from making phone calls from app
Flex Touch version 1.22.1
Updated At: 2025-04-11
Changes: Apr 11, 2025
Version 1.22.1
Announcing the highly anticipated release of AVL for Flex Touch!
- View touch device location in Flex Mobile & CAD Map (2024.1+)
- Administrators can enforce AVL location data in app via adminutil (2025.2+)
- Minor bug fixes with gallery photo uploads
- Fix for unit status dropdown issue in version 1.22.0
Flex Touch version 1.21.0
Updated At: 2025-03-31
Changes: Mar 31, 2025
Version 1.21.0
- Added ability to search by name number on names search screen
- Added ability to create an urgent comment for a CAD call from Touch
- Added Concurrent Login Control*
- Minor UI Refinements
We're also finishing up work on AVL for Touch Devices! You'll see that update in the app store for our next update!
*This is available in 2025.2 and some earlier versions of Flex via hotfix, reach out to support to see if your installation is compatible (APPS-6037)
Flex Touch version 1.20.0
Updated At: 2025-02-06
Changes: Feb 6, 2025
Version 1.20.0
- Added a new header for consistent look and feel
- Enabled Discipline Specific CAD comments *
- Enabled links to be clicked on and opened in a web browser within CAD comments
- One-click access to Smart911 Profiles from CAD Comments if Smart911 is used by your agency.
- Better visualization of CAD comments marked as "Urgent" *
Items marked with a * require an updated Flex Touch webapp greater or equal to the versions listed below: 2024.2.15.1970, 2024.3.15.2178, 2024.4.15.2355, 2025.1.15.9466.
Flex Touch version 1.19.0
Updated At: 2024-10-15
Changes: Oct 15, 2024
Version 1.19.0
Features:
- State Return & ANI/ALI data attached to calls will now appear in Touch if user has appropriate permissions
- Auto-scroll feature: Added the ability to control scrolling for calls comments
- Improved behavior for changing the current server during the login flow.
Fixes:
- Fixed behavior that was causing some comments to occupy two lines instead of one.
- Resolved an issue that was preventing in-app notifications from appearing when a user was unassigned from a call.
- Corrected a bug that was changing the unit's zone after a call was cleared using the Touch app.
Improvements:
- Minor UI improvements on the search screen.
- General app stability enhancements.
Flex Touch version 1.18.0
Updated At: 2024-08-13
Changes: Aug 13, 2024
Version 1.18.0
- Support for new Flex Login (TOTP Authentication)
- Minor UI Refinements
Bug Fixes:
- Improved Comments Stability: Fixed an issue where expanded comments would shrink after a period of time.
- Comment Row Line Updates: Resolved a bug where comment row lines were not updating correctly.
- Prevented notifications from appearing when user is disconnected
Disclaimer
Official App Store Link
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